WARNING: This product contains nicotine. Nicotine is an addictive chemical.

FAQ

About Black Buffalo

What is Black Buffalo?

Black Buffalo is the world’s only smokeless tobacco alternative that delivers the same experience as traditional smokeless products, just without any tobacco leaf or stem – the taste, the texture, the rich dark color and, yeah, the nicotine. Explore our tobacco alternative long cut and pouches products here. ZERO nicotine-free options are available as well.

What’s in Black Buffalo and how is it made?

Trade secret, but we'll say this: we found a way to make a specific variety of edible green leaves behave like tobacco with added food-safe ingredients and pharmaceutical-grade nicotine. Sounds easy, but it took us 5+ years and 20,000+ hours of R&D. Check out this blog post for more info on how Black Buffalo makes the world’s best tobacco alternative long cut and pouches.

How does Black Buffalo compare to traditional smokeless products?

We mean it when we say “Everything You Love, Nothing You Don’t”. It’s the closest thing to real dip you’ve ever seen, just without the actual tobacco leaf or stem. Our founding team dipped for a combined 50+ years before charging ahead with Black Buffalo. It took us years to perfect the process of creating a satisfying tobacco alternative that has the same taste, texture, and nicotine as traditional smokeless products. Compare our available products with your favorite flavors of long cut at pouches here.

Is Black Buffalo harmful or cancer-causing?

The FDA limits our ability to make any "harm reduction" or "modified risk" claims without extensive testing that can take years and cost millions of dollars. However, here's what we can say: Black Buffalo has no tobacco leaf, no tobacco stem, and we don't fire-cure or ferment our leaves. When tobacco is fire-cured and fermented in traditional dip, it leads to the formation of tobacco-specific nitrosamines (TSNAs) and polycyclic aromatic hydrocarbons (PAHs). We encourage you to read up on TSNAs and PAHs, their levels in traditional smokeless tobacco products, and their effects on the human body. After you do, you'll be in a much better position to make up your mind on the relative safety of Black Buffalo. To reiterate: Black Buffalo does not contain any tobacco leaf or stem and we don't fire-cure or ferment our leaves.

Does Black Buffalo contain nicotine or tobacco?

Nicotine: hell yes. Tobacco: nope. Black Buffalo contains tobacco-derived nicotine in our tobacco alternative long cut and pouches, but no actual tobacco leaf or stem. Our tobacco alternative dip products contain the same nicotine content as traditional smokeless brands.

Does Black Buffalo have a nicotine-free version?

Yes, we offer tobacco-free, nicotine-free dip with our Black Buffalo ZERO products. You can check them out here https://blackbuffalo.com/collections/zero.

Does Black Buffalo offer other forms/flavors like Fine Cut, Natural, Peach Pouches, etc.?

Everything we have available is currently offered on our website. If we have plans to bring anything else back in stock, we'll make a ton of announcements here and across social media. Be sure to follow us at @blackbuffaloinc for all updates.

Why’s it called Black Buffalo?

Because the African cape buffalo is badass. Check out this blog post for further explanation.

Ordering Black Buffalo

How do I purchase Black Buffalo?

Create an account on blackbuffalo.com here. You will then need to verify your age by completing a simple form that automatically approves your account. Once verified, you can add products to your cart from our Shop and checkout online from your Cart. If you experience difficulty purchasing, please contact us at info@blackbuffalo.com

Can I try a sample of Black Buffalo to see if I like it?

Unfortunately, no. FDA regulations prohibit sampling. Feel free to reach out to our Dip Angels via chat, email, SMS, or phone for a discount to use at checkout for 15% off your first order. If you don’t enjoy it, we will refund you in full. 

Does Black Buffalo have a return policy?

Consumers are coming to Black Buffalo from a variety of traditional smokeless brands, so we understand if our flavor does not match everyone’s individual preferences. If you purchase Black Buffalo and do not enjoy it, we will refund you in full immediately.

Where can I purchase Black Buffalo and is it available in stores?

Black Buffalo is available online at blackbuffalo.com and in convenience stores across the country. Find a store near you here

How much does Black Buffalo cost?

Comparable to your favorite premium brands. Please check our Shop for current pricing.

How old do I have to be to buy Black Buffalo?

21. We understand that many states have an 18+ requirement to purchase nicotine based products. However, there is a lot of change occurring at the state and federal level and we must be mindful of this under FDA regulation. https://tobacco21.org/state-by-state/

Why isn't the age-verification process working for me?

We use Veratad, which is one of the most sophisticated age-verification systems in the world. It works smoothly 99% of the time, but it can be sensitive in an effort to prevent fraud and underage purchasing. When attempting to age-verify, please make sure all your information is accurate and follow the tips/tricks we provide if you're running into trouble. If the issue persists, contact us at info@blackbuffalo.com.

Do you offer subscriptions or auto-shipments?

Yes, we now offer subscriptions on our eight nicotine products: Wintergreen Long Cut, Mint Long Cut, Straight Long Cut, Peach Long Cut, Blood Orange Long Cut, Wintergreen Pouches, Mint Pouches, and Straight Pouches. You can subscribe to be automatically billed and shipped orders of 10, 15 or 20 can increments of any single flavor of the above products on their respective product pages. Just click "Set & Forget, Boss" to select your desired increment. You can choose to be shipped your subscription every 15 or 30 days. Click the dropdown menu under "Set & Forget, Boss" to select your frequency. Discounts and free shipping are included in the price of every subscription. By subscribing to our service, you have confirmed that you accept our Terms of Service. Your membership will automatically renew on a recurring basis at which time your credit card will be charged automatically for the subscription products, including applicable shipping and handling fees until you cancel your membership. You may cancel your membership at anytime by logging in to your account, selecting Subscriptions, then clicking cancel next to the item.

Why can't I subscribe to auto-shipments of some products?

Some products are manufactured in small batch limited runs and are unavailable for subscription. Keep an eye on the newsletter for all updates.

Can I use a promo code on my subscription?

No. Product is offered at a discounted price per can in every subscription, so you cannot apply a promo code in addition to the discounted price.

Do I earn Herd Points for my subscription purchases?

No. Herd Points can only be earned by one time purchases. Herd Rewards can only be applied to one time purchases.

How do I cancel my subscription?

You may cancel your subscription at anytime by logging in to your account, selecting Subscriptions, then clicking cancel next to the item. Please note: This will only cancel your recurring subscription. This will not cancel the orders you have already placed.

Are there shipping costs?

Yes. We offer Standard shipping options for $3 and Expedited shipping options for $7. Boss level VIPs receive free Standard shipping and discounted Expedited shipping.

Why is my state not appearing as a shipping option?

Some states do not permit the sale of nicotine products directly to consumers, including Arkansas, Alaska, and Maine. Feel free to reach out to info@blackbuffalo.com for more information.

How long does it take to receive my order?

It depends on where you live, but Black Buffalo has transitioned to an industry leading fulfillment partner to ensure you get your order as fast as possible. You will receive shipping confirmation and a tracking number as soon as your order has been sent.

Due to the ongoing COVID-19 pandemic, shipping couriers continue to experience unexpected delays from limited staff and resources. You can read more about our updated shipping policy here.

My order is delayed/lost, what do I do?

Keep in mind, we make the world's best tobacco alternative dip, but we don't hand-deliver it. If there's a delay or the shipment is lost, feel free to contact your selected shipping carrier directly via your tracking link. If you're still not having any luck, hit us up at info@blackbuffalo.com.

Why don't you offer free USPS shipping anymore?

Our commitment to the herd has always remained the same: ship the world's best tobacco alternative as cheap and quickly as possible. Unfortunately, shipping couriers have increased their pricing since the COVID-19 pandemic, so we can no longer offer free shipping; however, we split the cost of shipping with the customer to make it as cheap as possible for you to get your dip. Learn more about our updated shipping policy here.

Can I ship to a PO box?

Yes, you can add your PO box address at checkout. 

Do you offer shipping insurance?

At this time, we no longer offer shipping insurance on orders. You can learn more about our updated shipping policy here.

Does Black Buffalo offer gift cards?

Yes we do. You can buy Black Buffalo Gift Cards here in various increments. Note: these are electronic gift cards that are sent via email and redeemed online. If you wish to send your gift card purchase with a physical card, please let us know by emailing us at info@blackbuffalo.com and we’ll be sure to accommodate you.

Can I buy multiple flavors in one order?

Yes, we sell all flavors in 2-Packs and 5-Packs. Additionally, we have several variety packs available, including the Big Three, Core Four, and Fab Five packs.

Under 21 or trying to quit dip altogether?

Black Buffalo is not for you, boss. We're only here for dippers who are 21+ and want to make the switch from traditional products. Own your mission and Charge Ahead.

Canada

Does Black Buffalo ship to Canada?

As of June 1, 2021, Black Buffalo has temporarily suspended international shipping to Canada. Please subscribe to the newsletter for all updates on availability. Check our more FAQ (Canada).

The Herd

What is the Herd?

The Black Buffalo community of dippers and doers who Charge Ahead their own way in life. If you support Black Buffalo, you’re a valued member of the herd. We're David vs. Goliath. Together, we're on a mission to change an archaic industry for the greater good of the whole. We appreciate your support, and strive to support you in your efforts as well. Check out our Reviews page to hear what some members of the herd are saying out Black Buffalo.

Does Black Buffalo offer a Rewards program?

Yes. Log in to blackbuffalo.com and go to either the Rewards page or your Account page to access your Heard Rewards. Earn Herd Points for every dollar you spend on dip and for every friend you refer to Black Buffalo. To refer friends, copy your unique referral link on your Rewards dashboard. Send this link to your friends via email, text, or social media and they'll get 25% off their first purchase. When they place an order, you'll receive your reward.

Does Black Buffalo have a Referral program?

Yes. Go to the Rewards page to find your referral link. Share it with your friends, family, and followers by copying and pasting it in an email, text, or social media post. After clicking on your link, customers can redeem a discount for 25% off their first purchase. Once they make a purchase, you will receive $5 worth of Herd Points, which you can apply on any order $20+.

I love Black Buffalo, how can I help spread the word?

Old school word-of-mouth is still very powerful. You can use our Rewards program to refer future members of the herd and personally benefit from it. If you dig us, please tell your friends to check us out, subscribe to our newsletter, and follow us on social.

How do I get updates on what's going on with Black Buffalo?

Subscribe to our newsletter below and follow us on Facebook, Instagram, and Twitter (@blackbuffaloinc).

Military

Does Black Buffalo offer a military discount?

Hell yes. Reach out to us via chat, email, SMS, or phone to receive your military discount for either active duty military or veterans. You can see some of the veteran and active duty partnerships we have on our blog and social media (@blackbuffaloinc). We appreciate those that serve our country, which is why active duty and veteran service members always get 15% off their orders. For those of you reading that don't/didn't serve, if you use this discount, that's what we call stolen valor. Do a quick YouTube search to see what happens to those people. Don't be "that person" to save a few bucks.

Does Black Buffalo otherwise support the military?

Yes, we’re proud to work with various partners who support military servicemen and women, their families, and veterans. You can learn more about our ongoing efforts on our blog.

Can I ship to an APO / FPO?

Yes, you can provide your APO / FPO address at checkout. 

Partners

How can I partner with Black Buffalo?

We work with various partners on mutually beneficial campaigns, including social media influencers, nonprofit organizations, professional athletes, and more. If you wish to partner with Black Buffalo, please reach out to us at info@blackbuffalo.com and let us know what you have in mind.

More Questions?

Email us at info@blackbuffalo.com, chat with us on our website, or give us a call at the number below. Our Dip Angels are happy to help. 

 

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Born in the Midwest. Raised in the South. Charge Ahead.

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